PROMs & PREMs Certification
This certification is offered by CSE Leadership. This certification combines competency-based academic rigor with real-world leadership expertise. Participants benefit from the strengths of both organizations — commitment to evidence-based education and CSE Leadership’s global experience in coaching, patient experience, and healthcare transformation.
Who Should Attend
This certification is ideal for:
Patient Experience Leaders seeking to deepen their understanding of patient-reported data and its strategic impact.
Healthcare Executives and Administrators aiming to align quality, safety, and experience through actionable insights.
Clinicians and Care Teams who want to integrate PROMs and PREMs into everyday practice to improve outcomes.
Quality and Safety Professionals focused on data-driven improvement and culture transformation.
Healthcare Coaches and Consultants supporting organizations in delivering person-centered care.
Researchers and Analysts interested in leveraging PROMs and PREMs for evaluation and innovation.
Whether you're leading change, delivering care, or supporting transformation, this certification will equip you with the tools to turn patient voice into measurable impact.
Participants will learn:
The differences and applications of PROMs vs. PREMs and ways to operationalize
How to collect, interpret, and act on patient-reported data
Strategies to connect data insights to clinical outcomes and cultural transformation
How to lead with compassion, intelligence, and evidence-based decision-making
Each participant (or team) will create an implementation plan that will be presented to the group for feedback
Whether you're advancing your leadership practice or deepening your impact in patient-centered care, this certification helps you turn data into action — and experience into excellence.
To enroll in the certification: Please email Lara@cseleadership
Additional certification options and discounts available for teams to participate together
CSE Leadership Mastery Programs
CSE Leadership’s Mastery Programs are multi-course certification programs designed to create partnerships among healthcare colleagues and patients. Using a proven, results-driven method, we combine micro-learning content with activity-based sessions to create a pathway of intentionality in knowledge, skills, and behaviors.
Outcomes of CSE Mastery Programs:
Increased engagement results for clinicians, leaders, and employees
Improved patient/family experience as measured by patient experience surveys
Improved retention rates for employees, clinicians and patients
Enhanced human connection from leaders, clinicians, and frontline team members
Increased connection with each other, patients, and families to improve quality of care
CSE Leadership Mastery Catalog
CSE Cares CME Approved
https://connect.intuit.com/pay/CSELeadership/scs-v1-6d457354a1e1483d8330c42cafb47008d7fea78be7674bdb8f3035834022d4165a5d0a0a7df84f31a072769de4dfd159?locale=EN_US
-
CSE Cares consists of 10, 55-minute sessions focused on helping physicians, APPs, nurses, and other bedside staff members re-ignite their passion for healthcare. Built on the foundation of Learn-Try-Share, the sessions are conducted in cohorts that promote interactive learning facilitated by CSE Leadership and cohort embers. A “Homework Challenge” gives participants the opportunity to think about and try new or refined techniques and then share their perspectives on how to incorporate them in their practice.
-
Nuts and Bolts of Patient Experience
Think Like a Patient: Mapping the Patient Journey
Transitioning Care to the Home
Practicing Compassionate Care
Multi- and Interdisciplinary Care
Listening
Service Recovery
Coaching
Putting It All Together
CSE Welcomes
-
CSE Welcomes consists of eight, 55-minute sessions designed to elevate the first encounter patients have with your organization to a positive, memorable experience. Created specifically for team members who are the first point of contact for patients and family members, visitors, and vendors, CSE Welcomes is built on the foundation of Learn–Try– Share. Sessions are conducted in cohorts that promote interactive learning facilitated by CSE Leadership and cohort members. A “homework challenge” gives participants the opportunity to think about and try new or refined techniques and then share their perspectives on how to incorporate them in their daily interactions.
-
Nuts and Bolts of First Contact
What’s My Brand?
Building a High Performing Team
Patient Experience: Is What They Want What They Get?
Communicating with Excellence
Service Recovery
Creating Exceptional Patient Care Moments
Putting It All Together
CSE Leads
-
CSE Leads helps create compassionate leaders who make clinicians, employees and patients feel value and respect, whether they are providing or receiving care. Designed for all leaders with direct reports (clinical and non-clinical), CSE Leads provides seasoned leaders as well as those new to management the skills needed to engage and motivate their people in delivering high-quality, compassionate care.
-
Nuts & Bolts: What’s Your Why
Mission, Vision, Core values
What’s Your Story
Playing to your strengths: ProfileXT Assessment
Connection Conversations
Role modeling excellence: Compassion, Courtesy and Respect
Communications: Managing Up, Understanding Perspective
Productive Meetings
Operational Coaching
Leadership alignment, Standards of Excellence
Managing the Difficult Conversations
CSE Empowers
-
Mastering the Art of the Frontline Ambassador
Empowering frontline team members to lead cultural transformation from within. This dynamic learning experience equips ambassadors with the tools to cascade communication, model excellence, and influence peers—creating a ripple effect that deepens engagement and drives lasting impact.
-
Frontline Ambassadors: Catalysts for Cultural Excellence
Peer-Led Power: Elevating Culture Through Connection and Communication
The Ripple Effect: Empowering Frontline Leaders to Drive Change
From Insight to Impact: Mastering Peer-to-Peer Influence
Culture in Action: Frontline Ambassadors as Change Agents
Amplifying Excellence: Cascading Learning Through Frontline Leadership
Leading from the Front: Building Culture One Conversation at a Time
The Ambassador Effect: Sustaining Culture Through Peer Engagement
CME Accreditation Statement
In support of improving patient care, The University of North Texas Health Science Center at Fort Worth is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing Education for the healthcare team. As a Jointly Accredited Organization, The University of North Texas Health Science Center at Fort Worth is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. Regulatory boards are the final authority on courses accepted for continuing education credit. American Osteopathic Association The University of North Texas Health Science Center at Fort Worth is accredited by the American Osteopathic Association to award continuing medical education to physicians. Designation Statements Physicians The University of North Texas Health Science Center at Fort Worth designates this program for a maximum of 10 contact hours of AOA Category 2A CME credits and will report CME and specialty credits commensurate with the extent of the physician's participation in the activity. The University of North Texas Health Science Center at Fort Worth designates this activity for a maximum of 10 AMA PRA Category 1 Credit(s)™. Physicians should only claim credit commensurate with the extent of their participation in the activity. Nurses This activity provides up to 10 contact hours. Certificate of Attendance The University of North Texas Health Science Center at Fort Worth certifies this activity for up to 10 hours of participation. Ethics Designation The University of North Texas Health Science Center at Fort Worth determined that this CME activity provides up to 10 hours towards the Texas State Board of Medical Examiner’s standard, annual ethics/professional responsibility requirement