We’re passionate about creating measurable change, together.
Pillars of Service
CSE Leadership’s team of experienced senior-level executives helps strengthen healthcare organizations through three dividers of success: Coach. Support. Engage. Together, these pillars are the basis for measurable change in clinician performance, employee engagement and patient/family experience.
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Our structured yet flexible approach to self-awareness and relationship management helps clients discover their individual skills and how to build them into strengths. Participants learn how to develop crucial power skills and behaviors that contribute to a high-performing culture.
Available Assessments:
Organizational
ProfileXT
Emotional Intelligence (self, 180,360)
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CSE’s team of experienced senior executives works directly with healthcare leaders and clinicians to re-ignite their passion for creating an environment where everyone feels heard and valued, regardless of whether they are providing or receiving care.
Support Includes:
Executive Leadership Coaching
Physician Coaching and One-On-One Patient Care Observations
Workshops
Group Coaching
Keynote and Breakout-Session Conference Speakers
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CSE Leadership’s Mastery Programs are multi-course certification programs designed to create partnerships among healthcare colleagues and patients. Using a proven, results-driven method, we combine micro-learning content with activity-based sessions taught in cohorts to maximize engagement and accountability.
Engage Includes:
CSE Cares: Mastering the Art of Human Connection (CME Ethics credits available)
CSE Welcomes: Mastering the Art of First Impressions
CSE Leads: Mastering the Art of Compassionate Leadership
CSE Empowers: Mastering the Art of Front-Line Ambassadors
CSE Leadership Mastery Programs
CSE Leadership’s Mastery Programs are multi-course certification programs designed to create partnerships among healthcare colleagues and patients. Using a proven, results-driven method, we combine micro-learning content with activity-based sessions to create a pathway of intentionality in knowledge, skills, and behaviors.
Outcomes of CSE Master Programs:
Increased engagement results for clinicians, leaders, and employees
Improved patient/family experience as measured by patient experience surveys
Improved retention rates for employees, clinicians and patients
Enhanced human connection from leaders, clinicians, and frontline team members
Increased connection with each other, patients, and families to improve quality of care
CSE Leadership Mastery Catalog
CSE Cares | CME Approved
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CSE Cares consists of 10, 55-minute sessions focused on helping physicians, APPs, nurses, and other bedside staff members re-ignite their passion for healthcare. Built on the foundation of Learn-Try-Share, the sessions are conducted in cohorts that promote interactive learning facilitated by CSE Leadership and cohort embers. A “Homework Challenge” gives participants the opportunity to think about and try new or refined techniques and then share their perspectives on how to incorporate them in their practice.
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Nuts and Bolts of Patient Experience
Think Like a Patient: Mapping the Patient Journey
Transitioning Care to the Home
Practicing Compassionate Care
Multi- and Interdisciplinary Care
Listening
Service Recovery
Coaching
Putting It All Together
CSE Welcomes
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CSE Welcomes consists of eight, 55-minute sessions designed to elevate the first encounter patients have with your organization to a positive, memorable experience. Created specifically for team members who are the first point of contact for patients and family members, visitors, and vendors, CSE Welcomes is built on the foundation of Learn–Try– Share. Sessions are conducted in cohorts that promote interactive learning facilitated by CSE Leadership and cohort members. A “homework challenge” gives participants the opportunity to think about and try new or refined techniques and then share their perspectives on how to incorporate them in their daily interactions.
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Nuts and Bolts of First Contact
What’s My Brand?
Building a High Performing Team
Patient Experience: Is What They Want What They Get?
Communicating with Excellence
Service Recovery
Creating Exceptional Patient Care Moments
Putting It All Together
CSE Leads
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CSE Leads helps create compassionate leaders who make clinicians, employees and patients feel value and respect, whether they are providing or receiving care. Designed for all leaders with direct reports (clinical and non-clinical), CSE Leads provides seasoned leaders as well as those new to management the skills needed to engage and motivate their people in delivering high-quality, compassionate care.
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Nuts & Bolts: What’s Your Why
Mission, Vision, Core values
What’s Your Story
Playing to your strengths: ProfileXT Assessment
Connection Conversations
Role modeling excellence: Compassion, Courtesy and Respect
Communications: Managing Up, Understanding Perspective
Productive Meetings
Operational Coaching
Leadership alignment, Standards of Excellence
Managing the Difficult Conversations
CSE Empowers
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CSE Leadership Mastery CatalogCSE Cares CME Approved
Overview
Program Content
CSE Welcomes
Overview
Program Content
CSE Leads
Overview
Program Content
CSE Empowers
Overview
Mastering the Art of the Frontline Ambassador
Empowering frontline team members to lead cultural transformation from within. This dynamic learning experience equips ambassadors with the tools to cascade communication, model excellence, and influence peers—creating a ripple effect that deepens engagement and drives lasting impact.
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Frontline Ambassadors: Catalysts for Cultural Excellence
Peer-Led Power: Elevating Culture Through Connection and Communication
The Ripple Effect: Empowering Frontline Leaders to Drive Change
From Insight to Impact: Mastering Peer-to-Peer Influence
Culture in Action: Frontline Ambassadors as Change Agents
Amplifying Excellence: Cascading Learning Through Frontline Leadership
Leading from the Front: Building Culture One Conversation at a Time
The Ambassador Effect: Sustaining Culture Through Peer Engagement
